Refund Policy

Effective Date: February 17, 2025

At Micron Knives, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 14-day return policy to help ensure your confidence in shopping with us.

This Refund Policy applies to eligible purchases made through our website. Warranty-related issues are handled separately through our Warranty Policy.

To be eligible for a return, the item must meet the following requirements:

• Items must be returned within 14 days of delivery
• Products must be unused, unmodified, and in original condition
• Products must be returned in their original packaging when possible
• All included accessories, parts, documentation, and packaging materials should be included
• Custom or engraved knives are non-returnable unless defective or incorrect

Returned items are subject to inspection once received. We reserve the right to refuse a return or reduce the refund amount if the item is used, damaged, modified, missing parts, unsafe to handle, or not returned according to our instructions.

To initiate a return:

1. Contact us through our Contact Page with your order number and reason for return.
2. Wait for return authorization and shipping instructions before sending the item back.
3. Package the item safely and securely, especially because knives are sharp tools.
4. Ship the item back using the return instructions provided by Micron Knives.

Please do not send any item back without first contacting us. Returns sent without authorization may be delayed, refused, or returned to sender.

Customers are responsible for return shipping costs unless the return is due to a defect, incorrect item, or error on our part.

When shipping a return, you are responsible for:

• Safely packaging the item so it cannot cut through the package or injure anyone handling it
• Using a trackable shipping method
• Following all applicable carrier rules for shipping knives or sharp instruments
• Ensuring the package is properly addressed and shipped according to our instructions

Micron Knives is not responsible for returns lost, delayed, damaged, confiscated, or misdelivered in transit.

Once your return is received and inspected, we will notify you about the status of your refund.

• Approved refunds are issued to the original payment method
• Refunds are generally processed within 5 to 7 business days after the returned item is received and approved
• Original shipping charges are not refunded unless the return is due to a defect or error on our part
• If the returned item is damaged, used, modified, incomplete, or not in original condition, a partial refund may be issued or the return may be refused

After we issue a refund, your bank or payment provider may need additional time to post the refund to your account. We do not control payment provider processing times.

If you received a defective or incorrect product, we will work with you to make it right.

• Contact us within 14 days of delivery to arrange an exchange
• If the exchange is due to a defect or error on our part, we will provide further instructions at no additional cost to you
• Exchanges are subject to product availability
• If a replacement is unavailable, we will discuss the available options with you

Please contact us before shipping any item back for exchange.

The following items are generally not eligible for return:

• Custom or engraved products
• Gift cards
• Items marked as final sale or liquidation
• Any products not branded as Micron Knives
• Used, modified, sharpened, damaged, or altered products
• Products returned without required parts, accessories, or packaging materials
• Products that are unsafe to handle or improperly packaged for return shipment

This section does not limit any rights you may have under applicable law for defective or incorrect products.

If you believe you received a defective, damaged, or incorrect item, please contact us as soon as possible with your order number and a description of the issue.

We may request photos, videos, or additional information to help review the issue. Depending on the situation, we may provide return instructions, arrange an exchange, repair the issue, replace the item, or provide another appropriate solution.

Do not continue using any product that appears damaged, unsafe, defective, or improperly functioning.

International customers are responsible for complying with all laws, customs rules, import rules, export rules, carrier restrictions, and shipping requirements that apply to returning knives or sharp instruments.

Micron Knives is not responsible for international return shipments that are delayed, refused, seized, confiscated, destroyed, returned to sender, or held by customs, carriers, or government authorities.

Before returning an international order, please contact us for instructions.

For questions regarding returns, refunds, or exchanges, please contact us:

Micron Knives
Email: [email protected]
Phone: (717) 715-0093

By purchasing from Micron Knives, you agree to the terms outlined in this Refund Policy. We appreciate your business and are here to help ensure your satisfaction.